Question 1

How long does shipping take?

Accepted Answer

We typically ship within 4–6 business days handling and 10–12 business days delivery time for U.S. orders. International times may vary.

Question 2

Can I return my order?

Accepted Answer

Yes. You can return most items within 30 days of delivery. The item must be unused and in original condition. See our Return & Exchange Policy.

Question 3

How can I contact customer support?

Accepted Answer

You can reach us at info@jackiit.com or call us at +1 (217) 584-3266.

Question 4

Do you offer international shipping?

Accepted Answer

Yes, we ship worldwide. Customs duties and taxes are the buyer’s responsibility.

Question 5

How do I find the right size for my outfit?

Accepted Answer

We provide detailed size guides for each product. Just click the 'Size Chart' tab on the product page. Still unsure? Our team is happy to help!

Question 6

Can I customize or personalize my order?

Accepted Answer

Yes! We offer select customizations—like adding initials or changing colors. Contact support to explore options.

Question 7

When will my order be delivered?

Accepted Answer

Orders are processed within 1–2 business days. U.S. delivery takes 5–7 business days. International deliveries may take up to 15 business days.

Question 8

How can I track my shipment?

Accepted Answer

Once shipped, you’ll receive a tracking link via email to monitor your delivery in real time.

Question 9

What if my item arrives damaged or incorrect?

Accepted Answer

Please email us at info@jackiit.com with photos. We'll assist you promptly with a refund or replacement.

Metallic Puffer Jacket

Men’s and Women’s Metallic Quilted Metallic Puffer Jacket