Return & Exchange Policy
Return & Exchange Policy – Jackiit
At Jackiit, your satisfaction is at the heart of what we do. If something isn’t quite right, we’ve made returning or exchanging an item simple, fair, and stress-free.
🔁 30-Day Return Guarantee
You may return most eligible items within 30 days of delivery, as long as they meet the following criteria:
- Unused and unworn
- In original condition with tags attached
- In original packaging
- Accompanied by valid proof of purchase
❗Note: Items that show signs of wear, damage, or missing packaging/tags may not be accepted.
📦 How to Initiate a Return
Please email us at info@jackiit.com with:
- Subject: “RETURN – [Your Order Number]”
- Your name
- Reason for return
- Photo(s) if the product is damaged or defective (optional but helpful)
Return Address:
Lake Ave, Apt 402, Wilmette, IL 60091, United States
📧 Email: info@jackiit.com
📞 Phone: +1 (217) 584-3266
✅ Note: Customer is responsible for return shipping unless the product is defective or incorrect.
💳 Refund Process
After we receive and inspect your return, we’ll notify you via email.
- If approved, a refund will be issued to your original payment method within 5–10 business days.
- Your bank or payment provider may take additional time to reflect the refund in your account.
🌍 International Returns & Fees
- Customs/Duties: International buyers are responsible for any import duties or taxes.
- Restocking Fee: May apply depending on the item’s category and condition.
🚫 Non-Returnable Items
To protect product hygiene and prevent misuse, we do not accept returns for:
- Custom-made or personalized items
- Used, washed, or damaged items
- Items without original tags or packaging
- Multiple size/variation orders of the same item
- Returns made after 30 days from delivery
🔄 Exchange Policy
Need a different size or color? No problem:
- Item must be unused and in original condition
- Customer covers return shipping
Email info@jackiit.com with subject: “EXCHANGE – [Your Order Number]” and mention the size/color you want.
Once received and approved, we’ll dispatch your replacement.
❌ Order Cancellations
Before Shipping:
You can cancel any order before it has shipped for a full refund. Send an email with subject: “CANCEL – [Your Order Number]” to info@jackiit.com
After Shipping:
Orders cannot be cancelled once shipped. However, you may still return the item once received (see return section above). Use subject line: “REFUND – [Your Order Number]”
🧵 Our Quality Control Promise
Every item at Jackiit goes through a strict inspection process to ensure:
- Accurate size and measurements
- Fabric quality and durability
- Color and style consistency
If you receive a product with any issue, please email us with photos and description. We’ll make it right.
📞 Need Help?
Our support team responds within 24 hours on business days.
- 📧 Email: info@jackiit.com
- 📞 Phone: +1 (217) 584-3266