Return & Exchange Policy – Jackiit

At Jackiit, your satisfaction is at the heart of what we do. If something isn’t quite right, we’ve made returning or exchanging an item simple, fair, and stress-free.

🔁 30-Day Return Guarantee

You may return most eligible items within 30 days of delivery, as long as they meet the following criteria:

• Unused and unworn
• In original condition with tags attached
• In original packaging
• Accompanied by valid proof of purchase

❗Note: Items that show signs of wear, damage, or missing packaging/tags may not be accepted.

📦 How to Initiate a Return

Please email us at info@jackiit.com with:

• Subject: “RETURN – [Your Order Number]”
• Your name
• Reason for return
• Photo(s) if the product is damaged or defective (optional but helpful)

Return Address:
Lake Ave, Apt 402, Wilmette, IL 60091, United States
📧 Email: info@jackiit.com
📞 Phone: +1 (217) 584-3266

✅ Note: Customer is responsible for return shipping unless the product is defective or incorrect.

💳 Refund Process

After we receive and inspect your return, we’ll notify you via email.

• If approved, a refund will be issued to your original payment method within 5–10 business days.
• Your bank or payment provider may take additional time to reflect the refund in your account.

🌍 International Returns & Fees

• Customs/Duties: International buyers are responsible for any import duties or taxes.
• Restocking Fee: May apply depending on the item’s category and condition.

🚫 Non-Returnable Items

To protect product hygiene and prevent misuse, we do not accept returns for:

• Custom-made or personalized items
• Used, washed, or damaged items
• Items without original tags or packaging
• Multiple size/variation orders of the same item
• Returns made after 30 days from delivery

🔄 Exchange Policy

Need a different size or color? No problem:

• Item must be unused and in original condition
• Customer covers return shipping

Email info@jackiit.com with subject: “EXCHANGE – [Your Order Number]” and mention the size/color you want.
Once received and approved, we’ll dispatch your replacement.

❌ Order Cancellations

Before Shipping:
You can cancel any order before it has shipped for a full refund. Send an email with subject: “CANCEL – [Your Order Number]” to info@jackiit.com

After Shipping:
Orders cannot be cancelled once shipped. However, you may still return the item once received (see return section above). Use subject line: “REFUND – [Your Order Number]”

🧵 Our Quality Control Promise

Every item at Jackiit goes through a strict inspection process to ensure:

• Accurate size and measurements
• Fabric quality and durability
• Color and style consistency

If you receive a product with any issue, please email us with photos and description. We’ll make it right.

📞 Need Help?

Our support team responds within 24 hours on business days.

• 📧 Email: info@jackiit.com
• 📞 Phone: +1 (217) 584-3266