How long does shipping take?

We typically ship within 4–6 business days handling and 10–12 business days delivery time for U.S. orders. International times may vary.

Can I return my order?

Yes. You can return most items within 30 days of delivery. The item must be unused and in original condition. See our Return & Exchange Policy.

How can I contact customer support?

You can reach us at info@jackiit.com or call us at +1 (217) 584-3266.

Do you offer international shipping?

Yes, we ship worldwide. Customs duties and taxes are the buyer’s responsibility.

How do I find the right size for my outfit?

We provide detailed size guides for each product. Just click the 'Size Chart' tab on the product page. Still unsure? Our team is happy to help!

Can I customize or personalize my order?

Yes! We offer select customizations—like adding initials or changing colors. Contact support to explore options.

When will my order be delivered?

Orders are processed within 1–2 business days. U.S. delivery takes 5–7 business days. International deliveries may take up to 15 business days.

How can I track my shipment?

Once shipped, you’ll receive a tracking link via email to monitor your delivery in real time.

What if my item arrives damaged or incorrect?

Please email us at info@jackiit.com with photos. We'll assist you promptly with a refund or replacement.

Shipping Policy

Last Updated: October 13, 2025,

Welcome to Jackiit! We are dedicated to providing a seamless shopping experience. Please review our shipping practices below to understand how we get our expertly crafted products to your doorstep.

Our Craftsmanship & Shipping Origins

To bring you unique designs and high-quality craftsmanship at a great value, we partner with skilled artisans and our own production facilities located in Pakistan and Dubai. Every jacket is crafted with care before being shipped directly to you from its point of origin. This global approach allows us to maintain exceptional quality while making our products accessible worldwide.

Shipping Coverage

We proudly offer free worldwide shipping to most countries. Please note that due to customs restrictions, we may be unable to ship to certain locations, including Russia and Israel.

Order Processing and Delivery Timeframe

Processing Time: All orders are processed within 2 to 5 business days. This includes production checks and packaging.
Shipping Time: Once shipped from our international facilities, standard delivery typically takes 6 to 10 business days.
Total Delivery Time: You can expect your order to arrive within approximately 8 to 15 business days from the time of purchase. This timeframe accounts for international transit and customs clearance.

Shipment Tracking

Once your order is dispatched, you will receive a shipment confirmation email containing your tracking number. Please allow up to 24 hours for the tracking information to become active as it travels from our production facility to the international shipping hub.

Shipping Carriers

We partner with reliable global couriers such as DHL, FedEx, UPS, Skynet, and others to ensure your order is delivered securely.

Incorrect Address Policy

To avoid delays, please ensure you provide a complete and accurate shipping address, including your full name, email, and phone number. We are not responsible for shipment delays or losses resulting from incorrect or incomplete information provided by the customer.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately at info@jackiit.com with photos of the issue (if applicable). We will work with our courier partners to resolve the issue promptly, which may include a replacement or a refund.

International Shipping, Customs, and Duties

For all international orders, please be aware that you may be responsible for any customs duties, taxes, or import fees imposed by your country’s customs department. These charges are not included in the item price or shipping cost and are the buyer’s responsibility.

Contact Information

For any questions regarding this Shipping Policy, please reach out to us:
Website Name: Jackiit
Email: info@jackiit.com
Phone: +1 (217) 584-3266
Address: 3513 Lake Ave #402 Wilmette, IL 60091, USA
Contact Form: Here
Business Hours: Monday – Sunday: 8am – 8pm ET
Our customer service team will respond
within 24 hours if you have reached us
outside of business hours.