Track Your Order

Track Your Order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Frequently Asked Questions (FAQs) — Order Tracking

Q1: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier’s official website (FedEx, UPS, USPS, DHL) to monitor your shipment status in real time.

Q2: When will my tracking information be available?
A: Tracking details typically become available within 24 hours after the order is shipped. If you do not see updates immediately, please check back later or contact us.

Q3: What if the tracking number doesn’t work or shows incorrect status?
A: Tracking numbers may take some time to activate in the carrier’s system. If after 48 hours your tracking still doesn’t update or shows an error, please contact our customer support at info@jackiit.com for prompt assistance.

Q4: Can I change or cancel my order after it has shipped?
A: Orders can only be canceled or changed before shipment. Once shipped, cancellation is not possible, but you can return the item according to our Return & Exchange Policy.

Q5: What should I do if my package is lost, stolen, or significantly delayed?
A: Please notify us immediately at info@jackiit.com or call +1 (217) 584-3266. We will cooperate with the carrier to investigate and resolve your case promptly.

Q6: Do you provide international shipping and tracking?
A: Yes, we ship worldwide. International tracking and delivery times vary depending on destination and customs processing. Customers are responsible for any customs fees or import duties.

Q7: How do you protect my personal data during shipping?
A: We use secure shipping partners and comply with all privacy regulations to safeguard your information. Your shipping details are only shared with carriers strictly for delivery purposes.

Frequently Asked Questions (FAQs) — Order Tracking

Q1: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier’s official website (FedEx, UPS, USPS, DHL) to monitor your shipment status in real time.

Q2: When will my tracking information be available?
A: Tracking details typically become available within 24 hours after the order is shipped. If you do not see updates immediately, please check back later or contact us.

Q3: What if the tracking number doesn’t work or shows incorrect status?
A: Tracking numbers may take some time to activate in the carrier’s system. If after 48 hours your tracking still doesn’t update or shows an error, please contact our customer support at info@jackiit.com for prompt assistance.

Q4: Can I change or cancel my order after it has shipped?
A: Orders can only be canceled or changed before shipment. Once shipped, cancellation is not possible, but you can return the item according to our Return & Exchange Policy.

Q5: What should I do if my package is lost, stolen, or significantly delayed?
A: Please notify us immediately at info@jackiit.com or call +1 (217) 584-3266. We will cooperate with the carrier to investigate and resolve your case promptly.

Q6: Do you provide international shipping and tracking?
A: Yes, we ship worldwide. International tracking and delivery times vary depending on destination and customs processing. Customers are responsible for any customs fees or import duties.

Q7: How do you protect my personal data during shipping?
A: We use secure shipping partners and comply with all privacy regulations to safeguard your information. Your shipping details are only shared with carriers strictly for delivery purposes.